Delivery Information
Delivery Schedule
We aim to dispatch your order within 24 hours by Royal Mail.
Delivery for UK order usually takes 3-5 working days and for Non UK order usually take 7-10 working days from date of posting, but may take longer if circumstances beyond our control disrupt postal services.
Missing Or Delayed Order
Delivery usually takes 3–5 working days (from date of posting), but we need to wait 21 days before being able to investigate this matter further. If you believe your item has been lost, and 21 days have passed please either email info@avidgroup.co.uk or call 00 44 (0) 1923 281 281.
Faulty Or Damaged Item
You may return any item that was faulty or damaged when received for a replacement or a full refund. We will refund your card once we have received and processed the item.
Duplicate Or Incorrect Item
You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card once we have received and processed the item.
Unwanted Item
You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item.
We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
Delivery for UK order usually takes 3-5 working days and for Non UK order usually take 7-10 working days from date of posting, but may take longer if circumstances beyond our control disrupt postal services.
Missing Or Delayed Order
Delivery usually takes 3–5 working days (from date of posting), but we need to wait 21 days before being able to investigate this matter further. If you believe your item has been lost, and 21 days have passed please either email info@avidgroup.co.uk or call 00 44 (0) 1923 281 281.
Faulty Or Damaged Item
You may return any item that was faulty or damaged when received for a replacement or a full refund. We will refund your card once we have received and processed the item.
Duplicate Or Incorrect Item
You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card once we have received and processed the item.
Unwanted Item
You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item.
We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.
Shipping And Handling
UK Royal Mail Postage Free
NON UK DELIVERY RATES
Due to the increase in Royal Mail postage charges we have had to split our postage prices into Europe, World 1, 2 and 3 (USA) to cover the cost, for more information please visit Royal Mail - https://www.royalmail.com/international-zones
Please see tables below for the P&P cost - orders over 9 units will be sent international signed for.
For orders over 16 units please ring the office on 01923 281281 or email info@avidgroup.co.uk
***DUE TO BREXIT UNFORTUNATELY WE CAN NO LONGER SHIP TO THE 27 EU COUNTRIES***
NON UK DELIVERY RATES
Due to the increase in Royal Mail postage charges we have had to split our postage prices into Europe, World 1, 2 and 3 (USA) to cover the cost, for more information please visit Royal Mail - https://www.royalmail.com/international-zones
Please see tables below for the P&P cost - orders over 9 units will be sent international signed for.
For orders over 16 units please ring the office on 01923 281281 or email info@avidgroup.co.uk
***DUE TO BREXIT UNFORTUNATELY WE CAN NO LONGER SHIP TO THE 27 EU COUNTRIES***
| QTY | EUROPE | WORLD 1 | WORLD 2 | WORLD (USA) |
| 1 | £4.75 | £5.45 | £6.65 | £5.60 |
| 2 | £5.85 | £7.05 | £9.10 | £7.40 |
| 3 | £8.90 | £10.40 | £12.10 | £13.10 |
| 4 | £8.90 | £10.40 | £12.10 | £13.10 |
| 5 | £10.60 | £11.65 | £13.70 | £14.20 |
| 6 | £10.60 | £11.65 | £13.70 | £14.20 |
| 7 | £12.30 | £12.85 | £15.50 | £16.30 |
| 8 | £12.30 | £12.85 | £15.50 | £16.30 |
| 9 | £13.60 | £13.25 | £17.00 | £14.90 |
| 10 | £16.45 | £14.70 | £18.05 | £14.90 |
| 11-12 | £17.55 | £15.60 | £20.15 | £16.75 | 13-16 | £21.35 | £14.85 | £20.40 | £15.45 |
